Break-Fix vs Managed IT Services Explained by Michigan IT Company

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Monday, April 22, 2024 at 10:05am UTC

IT Company in Michigan Explains the Difference Between Break-Fix and Managed IT Services

Grand Rapids, United States - April 22, 2024 / The KR Group - Michigan Managed IT Services Company /

Michigan IT Firm

Break-Fix vs Managed IT Services Explained by Michigan IT Company

In today’s fast-paced business world, technology plays a pivotal role in maintaining operations and promoting growth. Yet, despite its importance, a staggering 82% of companies experience downtime of more than 8 hours a year due to IT failures. This downtime could be significantly minimized or even eliminated by choosing the right IT service model for your business. 

“In an age of constant technological advancement, the choice between break-fix, reactive support, vs. managed IT services, with a strategic partnership, can make the difference between merely surviving and truly thriving,” ~ KR Group Matthew Keeler

Understanding the difference between break-fix and managed IT services is crucial for every business. In this blog, we’ll explore these two models in depth to help you make an informed decision.

The Concept of Break-Fix IT Services

The break-fix model, as the name implies, is a reactive approach. IT support is provided only when something breaks down and needs to be fixed. This might be suitable for businesses with fewer IT demands or those that prefer a pay-as-you-go service.

The Concept of Managed IT Services

Managed IT services, on the other hand, provide ongoing support and take a proactive approach to managing your IT infrastructure. This model is often a superior choice for businesses that depend heavily on their technology, as it ensures their systems are always optimized and secure.

The 6 Biggest Differences Between Break-Fix vs. Managed IT Services

  • Proactivity vs. Reactivity: The break-fix model reacts to issues as they arise, whereas managed IT services proactively seek to prevent issues before they disrupt your business operations.
  • Cost Structure: Break-fix services come with unpredictable costs that can balloon during major issues. Managed IT services, conversely, offer a predictable, scalable monthly cost that simplifies budgeting.
  • Scope of Support: Managed IT services typically offer a broader range of support, from cybersecurity to cloud services, instead of the narrow focus of break-fix services.
  • Long-term IT Strategy: Managed IT services play a role in strategic IT planning, helping your business stay ahead of the curve. In contrast, the break-fix model is less suited to future-proofing your business.
  • Vendor Relationships: Managed service providers often have enhanced vendor relationships and can negotiate better deals for your business. Break-fix services lack this advantage.
  • Efficiency and Productivity: CompTIA reports that 46% of managed IT service users have reduced their IT costs by 25% or more. By choosing The KR Group as your IT company in Michigan, your organization can experience enhanced efficiency and productivity—advantages not inherently offered by the break-fix model.

Table: Break-Fix vs. Managed IT Services


Break-Fix IT Services

Managed IT Services

Cost StructureUnpredictablePredictable and Scalable
Scope of SupportLimitedComprehensive
IT StrategyShort-termLong-term
Vendor RelationshipsLimitedEnhanced
Impact on EfficiencyNegligibleSignificant

Transitioning from Break-Fix to Managed IT Services

If you’re thinking of moving from the break-fix model to managed IT services, start by evaluating your IT needs, considering the costs and benefits, and consulting with an IT professional.

Partner With The KR Group as Your IT Company in Michigan

We’ve explored the key differences between break-fix vs. managed IT services. If you’re considering a transition, The KR Group’s expertise in providing top-notch managed IT services is your best ally.

If you’re contemplating a change or need guidance on your IT journey, reach out to Michigan IT company for a free consultation. Together, we can assess your business’s specific IT needs.

Contact Information:

The KR Group - Michigan Managed IT Services Company

250 Monroe Ave NW Unit No. 400A
Grand Rapids, MI 49503
United States

Matthew Keeler
(616) 369-8977

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